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Muizade Customer Care


Most frequent questions and answers

To place an order on Jumia:

  1. Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen
  2. Click on a product to learn more about it or add to your cart
  3. Click add to cart and proceed to the checkout page
  4. Register or login into your existing account by entering your email and password
  5. Enter your shipping/billing information ensuring your address is complete and accurate
  6. Select a Delivery Method
  7. Choose your preferred Payment Method
  8. Click on Confirm Order to complete your order.
  9. For additional support contact us at 07006000000. Our hours of operations are 8am – 8pm on Mondays to Sundays.

If you are having trouble adding products to your cart please make sure that you have made all relevant selections. If you still have problems this may mean that the item you are trying to buy is sold out. For additional support contact us at 08087052215. Our hours of operations are 8am – 5pm on Mondays to Sundays.

To track the status of your order:

  1. Log into your Jumia account
  2. Select ‘Account’ in the upper right hand menu
  3. Select ‘Orders’
  4. Find the item you would like to track and click ‘see details’
  5. You also receive delivery updates via email Account mailbox and App notifications to make it easy to know when your order will be delivered.
  6. For additional support please contact us on support@muizadepower.com

Delivery fees are the costs incurred by Muizade Power and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout

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